In today’s fast-paced retail environment, UK businesses are increasingly under pressure. Many are grappling with cumbersome outdated point-of-sale (POS) systems that significantly lag behind in meeting the business’s and its customers’ modern demands. These antiquated systems lead to longer transaction times, decreased employee efficiency, and a frustrating lack of sales data analysis. In an era where every second counts and customer satisfaction is paramount, sticking with a traditional POS can severely hinder a business’s ability to compete and thrive.
Imagine the peak holiday season – your store is bustling with customers, and your current POS system freezes or crashes. Sales slow to a crawl, queues snake out the door, and the air is thick with the irritation of customers and the stress of overworked staff. This scenario isn’t just a nightmare; it’s a reality for many. Inefficiencies at the checkout result in lost sales and damage your brand’s reputation beyond repair. The inability to access real-time sales data means missed opportunities for strategic decisions, leaving you constantly playing catch-up with your competitors. It’s a relentless cycle of frustration and lost potential, all because of a system that’s supposed to be the heart of your operation.
Enter EPOS NOW – a cutting-edge solution tailored to the unique demands of the UK retail market. Designed to revolutionise how businesses operate, EPOS NOW offers a seamless, intuitive, and highly efficient POS system that addresses all the pain points mentioned above. Its robust cloud-based infrastructure ensures that your sales data is always accessible, real-time, and secure, empowering you to make informed decisions on the fly.
EPOS NOW isn’t just a POS system; it’s a complete retail management solution that grows with your business. Whether a small boutique or a large multi-chain operation, EPOS NOW provides the scalability and flexibility you need to expand your reach and profitability. By choosing EPOS NOW, you’re not just upgrading your POS system but empowering your business to exceed customer expectations, streamline operations, and achieve unparalleled growth.
The UK’s Leading EPOS Solution for Retail and Hospitality Expansion
The platform extends its functionality to Back Office operations, accessible via app and web interface, enabling off-site and on-site management. This includes handling product catalogues, inventory, customer relationships, and staff performance through user-friendly business software.
For instance, stock tracking capabilities send daily notifications on inventory levels, simplifying restocking processes. Sales and employee performance insights are readily available, aiding in identifying areas for training or support, alongside facilitating payroll calculations.
Epos Now also centralises customer data, streamlining invoice issuance, credit provision, and the collection of marketing insights. Its extensive suite of reporting tools offers real-time, actionable data on sales, products, and staff performance.
Catering to specific business requirements, Epos Now has forged partnerships with many entities to incorporate third-party applications and proprietary add-ons into their ecosystem. This includes collaborations with Sage, Xero, Wix, WordPress, Shopify, NearSt, Deliveroo, and LoyaltyDog, among others, enabling the creation of customised, flexible solutions that align with user needs.
The platform extends its functionality to Back Office operations, accessible via app and web interface, enabling off-site and on-site management. This includes handling product catalogues, inventory, customer relationships, and staff performance through user-friendly business software.
For instance, stock tracking capabilities send daily notifications on inventory levels, simplifying restocking processes. Sales and employee performance insights are readily available, aiding in identifying areas for training or support, alongside facilitating payroll calculations.
Epos Now also centralises customer data, streamlining invoice issuance, credit provision, and the collection of marketing insights. Its extensive suite of reporting tools offers real-time, actionable data on sales, products, and staff performance.
Catering to specific business requirements, Epos Now has forged partnerships with many entities to incorporate third-party applications and proprietary add-ons into their ecosystem. This includes collaborations with Sage, Xero, Wix, WordPress, Shopify, NearSt, Deliveroo, and LoyaltyDog, among others, enabling the creation of customised, flexible solutions that align with user needs.
Epos Now is a beacon of innovation for UK businesses seeking to enhance their operational efficacy and customer engagement through a comprehensive, scalable point-of-sale solution.
Prices
| Plan | Monthly Cost | Additional Registers Cost | Features | Notes |
|---|---|---|---|---|
| Standard | $39 | $24/month each | Basic POS, Email Support, Cloud Reporting, Unlimited Products | Most affordable plan offering basic features. |
| Premium | $69 | $45/month each | Advanced Capabilities, 24/7 Telephone Support, Account Management, Cloud Reporting | The most affordable plan offering basic features. |
| Enterprise | Quote-Based | N/A | Custom Features, On-site Support, Enterprise Reporting, Account Management, Unlimited Products | Offers more advanced features, including round-the-clock support. |
Epos Now POS Software
Epos Now POS Software is a comprehensive Retail POS solution tailored for the UK market, designed to streamline operations across various retail businesses. This adaptable system combines a suite of essential modules, including point of sale (POS), customer management, and inventory management, enhanced further by a robust retail accounting module encompassing purchase orders, general ledger, and payroll processing functionalities. Specifically developed for the retail sector, Epos Now aims to optimise the efficiency and effectiveness of retail operations, offering a holistic approach to managing sales, customers, and stock seamlessly.
Salient Features of Epos Now POS Software for the UK Market:
Real-Time Automated Reports: Epos Now offers dynamic reporting capabilities, enabling businesses to access up-to-date information on sales, stock levels, and financials, facilitating informed decision-making.
Seamless Integration with Third-Party Apps: The platform supports over 80 integrations with popular third-party applications, extending its functionality to meet specific business needs, from e-commerce platforms to accounting software.
Wide Choice of Payment Processors: With Epos Now, retailers can select from various payment processing partners, ensuring flexibility in transaction methods to accommodate customer preferences.
CRM System: A built-in customer relationship management (CRM) system helps businesses track customer interactions, preferences, and purchase history, enabling personalised service and targeted marketing strategies.
Back Office: The comprehensive back office functionality offers tools for managing operations, from sales tracking to employee scheduling, all accessible from any device, anywhere.
Inventory Management: Advanced inventory management features allow for efficient tracking of stock levels, automated reordering, and detailed product analysis.
Staff Management: Epos Now provides tools for staff management, including scheduling, performance tracking, and access controls, helping to optimise workforce productivity.
Accounting Tools: Integrated accounting tools streamline financial processes such as bookkeeping, tax preparation, and payroll, ensuring accuracy and compliance.
Menu Management: For hospitality businesses, Epos Now offers menu management capabilities, making it easy to update offerings, adjust pricing, and manage specials.
Loyalty Programs: The system includes features to create and manage loyalty programs, encouraging repeat business through rewards and promotions.
Integrations: Beyond payment processing, Epos Now integrates with various services for enhanced operational efficiency, including delivery and marketing platforms.
Payment Processing Integrations: Simplified payment processing is achieved through direct integrations with leading payment gateways and processors, supporting various payment methods.
Epos Now’s POS software stands out in the UK market for its versatility, comprehensive feature set, and ability to adapt to the specific needs of various retail and hospitality businesses. Its focus on integration, real-time data access, and customer engagement tools make it a valuable asset for businesses aiming to streamline operations, enhance customer satisfaction, and drive growth.
Advantages of Epos Now
Epos Now’s cutting-edge Retail EPOS System software suite presents many advantages for enterprises in the retail and hospitality arenas, offering unmatched adaptability, in-depth management tools, and pivotal business insights. This comprehensive Retail EPOS System is designed to streamline operations, enhance customer service, and drive sales, providing a robust solution tailored specifically for the dynamic needs of the retail sector.
Versatile Device Integration
Epos Now delivers exceptional versatility, allowing business operators to manage sales and backend operations across various devices seamlessly. Its sophisticated cloud infrastructure ensures business oversight is possible from any locale, safeguarding against potential hardware malfunctions by facilitating device-agnostic sales operations. The system’s broad compatibility extends to various web browsers, including Google Chrome, alongside mobile apps, tablets, laptops, desktop PCs, and Apple devices, empowering users to conduct business activities from their preferred locations without compromise.
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Customisable Service Delivery
This platform stands out for its tailor-made service delivery options, featuring an extensive selection of adjustable functionalities. From intuitive colour-coded hotkeys and payment methods to seamless integrations with prominent business software solutions like Sage, Xero, and Loyalzoo, Epos Now caters to every conceivable need. Its AppStore is brimming with over a hundred add-ons, both complimentary and subscription-based, designed to enhance service efficiency, diversify sales avenues, and simplify business operations, encompassing:
- Digital and app-based ordering systems for hospitality services and deliveries
- Comprehensive accounting tools
- Innovative loyalty and marketing solutions
- Essential payroll, scheduling, and other administrative supports
- Diverse payment integration capabilities
Providing an API app for customisation further ensures that businesses with unique demands can precisely adjust the system to fit their specific operational needs.
POS terminal
The EPOS POS terminal is a cornerstone of retail efficiency, offering a sleek, user-friendly interface that simplifies transactions and enhances customer service. Designed with the unique demands of the retail environment, this terminal integrates seamlessly with EPOS’s comprehensive POS software, providing a robust solution for businesses looking to streamline their operations. It supports various payment methods, from traditional chip and PIN to modern contactless and mobile payments, ensuring that businesses can accommodate all customer preferences. The terminal’s advanced security features safeguard sensitive data, offering peace of mind to both retailers and consumers. Additionally, its real-time connection to inventory and sales data allows for immediate updates, enabling effective stock management and insightful sales analysis. The EPOS POS terminal is not just a point of transaction; it’s a vital tool for enhancing retail operations and offering speed, reliability, and versatility to businesses aiming to thrive in the competitive retail landscape.
Insightful Business Analytics
Epos Now excels in offering deep business insights through its extensive array of real-time reports, enabling businesses to gain a detailed understanding of their operations. These reports provide a wealth of information on inventory management, specific transactions, product and staff performance, and much more, facilitating immediate identification and resolution of potential issues. This level of insight aids in streamlining operations, improving efficiency, and boosting profitability.
Integrated Payment Solutions
Aside from supporting external payment processors, Epos Now also offers its proprietary payment solution, Epos Now Payments, which integrates flawlessly with its software ecosystem. This in-house payment system simplifies transaction management through a consolidated reporting feature, setting it apart from many other options on the market. With configurations available for the countertop, mobile, and combined POS systems, it accommodates various operational styles, from mobile sales teams to sit-down dining establishments.
Ultimately, Epos Now’s comprehensive software solutions are designed to propel retail and hospitality businesses forward, enhancing operational flexibility, streamlining service options, and delivering critical insights that drive informed decision-making and operational excellence. Through its device flexibility, expansive integration ecosystem, strategic business analytics, and streamlined payment processing, Epos Now positions itself as an indispensable partner for businesses seeking to excel in today’s competitive market.
Epos Now
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Pros and Cons of Epos Now
Pros
Built-in Accounting and CRM Capabilities: Epos Now integrates essential accounting functions and customer relationship management within its platform, streamlining business operations.
Exceptional Product and Stock Organisation Functionality: Offers advanced tools for inventory management, making it easier to track stock levels, manage orders, and analyse product performance.
Quick and Reliable Customer Support: Known for its responsive and efficient customer service, Epos Now ensures that businesses promptly receive the assistance they need.
Improved POS and Data Security: Provides robust security measures to protect sensitive business and customer data, enhancing trust and compliance.
Supports More Than 80 Third-Party Integrations: Extensive integration capabilities with third-party apps allow businesses to customise their setup according to their specific needs.
Free Trial Available: Businesses can test the software before committing, thanks to a no-cost trial period that allows for a comprehensive evaluation of its features.
Easy to Use: The user-friendly interface ensures a smooth learning curve for new users, facilitating quick adoption across teams.
Predictable Flat-Rate Pricing: Transparent and straightforward pricing eliminates surprises, making financial planning easier for businesses.
Versatility Across Multiple Industries: Designed to meet the needs of various sectors, including retail and hospitality, offering tailored features for each.
Cons
Long-Term Contract: Committing to a lengthy contract might be a drawback for businesses looking for flexibility or those in early growth stages.
No Free Customer Support Post-Trial: After the trial period, customer support comes at an additional cost, which might be a consideration for businesses with limited budgets.
Expensive Hardware Leases: While the software offers substantial benefits, the associated cost of leasing hardware can add up, impacting overall budgeting for some businesses.
EPOS NOW Reviews, Grievances, & Endorsements in the UK
Epos Now has garnered a significant online presence through thousands of reviews, displaying a predominantly positive trend despite a mix of feedback. The preponderance of favourable reviews positions Epos Now as an above-average choice in the point of sale (POS) market.
With a commendable ‘B’ rating from the BBB and 54 grievances resolved over the past year, Epos Now demonstrates a commitment to addressing customer concerns, though not all resolutions were accepted by the complainants. A substantial portion of positive feedback originates from its Trustpilot page, where the software boasts an impressive score of 4.5/5, attributed to over 11,300 reviews, highlighting its strong standing among UK users.
Challenges & Concerns Highlighted by Users
Customer Support Hurdles: Many UK merchants have voiced concerns over delayed support responses and the absence of round-the-clock telephone assistance. Instances of incorrect billing have also been reported.
Basic Functionality Limitations: Some users felt misled by promotional materials, discovering that anticipated features required additional third-party integrations. This was particularly noted by restaurant proprietors who found the system lacking in sector-specific functionalities.
Aggressive Sales Tactics: Feedback from some users suggests that initial enthusiasm from sales teams dwindled post-purchase, with unfulfilled promises regarding features like kitchen display systems.
Technical Glitches: Reports on the BBB site frequently mention equipment and software malfunctions, with customers facing difficulty securing discounts for these issues.
Return and Refund Issues: Difficulties in returning unused POS equipment or obtaining refunds have been highlighted by a business owner affected by the COVID-19 pandemic.
Positive Feedback & Testimonials
Exceptional Service: While opinions on customer service vary, many UK-based users on Trustpilot laud the support team for their courteous, patient, and effective assistance, suggesting that the level of service may correlate with support plans.
User-Friendly Design: Epos Now’s intuitive training materials and user experience are frequently praised, offering a straightforward solution that reduces operational headaches for many business owners.
Cost-Effective Solutions: The consensus among many reviews is that Epos Now delivers substantial value, providing a cost-efficient solution without compromising on quality or functionality.
Frequently Asked Questions
What Makes EPOS NOW Stand Out in the UK Market?
EPOS NOW offers a unique blend of versatility, customisability, and powerful analytics, making it a leading choice for retail and hospitality businesses across the UK. Its cloud-based infrastructure ensures seamless management across various devices and locations, safeguarding against hardware malfunctions and facilitating device-agnostic operations.
How Does EPOS NOW Cater to Specific Business Needs?
EPOS NOW features an extensive selection of adjustable functionalities and integrations with prominent business software solutions like Sage, Xero, and Loyalzoo. Its AppStore includes over a hundred add-ons to enhance service efficiency, expand sales avenues, and streamline operations, ensuring businesses can tailor the system to their unique operational requirements.
What is a POS Terminal?
A POS (Point of Sale) terminal is an electronic device used in retail and hospitality settings to conduct sales transactions. It allows businesses to accept customer payments via various methods, including credit and debit cards, mobile payments, and cash. Beyond processing payments, modern POS terminals are integrated with POS software systems, enabling them to manage inventory, track sales, generate receipts, and even support customer relationship management. These terminals can range from traditional countertop devices to portable tablets and smartphones equipped with POS apps. With advanced security features for data protection and the ability to streamline operations, POS terminals are essential tools for businesses looking to enhance efficiency and improve the customer checkout experience.
Can EPOS NOW Help Improve My Business Operations?
Yes, EPOS NOW excels in providing deep insights into business operations through its real-time reports. These reports cover inventory management, transactions, and product and staff performance, enabling businesses to identify and resolve issues promptly, streamline operations, and boost profitability.
What Payment Solutions Does EPOS NOW Offer?
EPOS NOW offers its proprietary payment solution, EPOS NOW Payments, and supports external payment processors. This integrated payment system simplifies transaction management and is available in various configurations to suit different operational styles, from mobile sales to sit-down dining establishments.
How Does EPOS NOW Address Customer Service Concerns?
Despite some challenges with customer service as reported by users, many UK-based customers on Trustpilot praise EPOS NOW’s support team for their courteous, patient, and effective assistance. The level of service may vary, but the positive feedback suggests that those who opt for additional support plans may experience better service.
Is EPOS NOW User-Friendly?
EPOS NOW is acclaimed for its intuitive training materials and user-friendly design, making it easy for business owners to learn and teach their staff. This ease of use is a significant factor in reducing operational headaches and enhancing efficiency.
Does EPOS NOW Provide Good Value for Money?
Many reviewers agree that EPOS NOW delivers substantial value, offering a cost-efficient solution without compromising on quality or functionality. Its combination of flexible device integration, customisable service delivery, insightful analytics, and integrated payment solutions make it a cost-effective choice for businesses looking to enhance their operations.
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Final Words
EPOS NOW emerges as a comprehensive and innovative electronic point of sale (EPOS) solution, particularly suited to the UK’s dynamic retail and hospitality sectors. Its robust platform not only addresses the immediate operational needs of businesses but also anticipates future growth, scalability, and evolving market demands. With its user-friendly interface, customisable features, and insightful analytics, EPOS NOW stands out as a system designed to enhance operational efficiency, improve customer satisfaction, and drive business growth.
The positive feedback from users, especially regarding customer service and the system’s ease of use, underscores the value EPOS NOW brings to its clients. While challenges exist, particularly in customer support and technical issues, the overall sentiment leans heavily towards satisfaction and appreciation for the system’s capabilities and value.
EPOS NOW offers a compelling choice for businesses seeking a reliable, versatile, and insightful POS and business management solution. Its commitment to innovation and a strong focus on customer success and support make it a preferred partner for businesses aiming to successfully navigate the complexities of today’s market landscape.
Whether you’re a small boutique, a bustling cafe, or a multi-site operation, EPOS NOW provides the tools and support necessary to elevate your business. Its solution represents a technological investment and a strategic partnership to unlock new opportunities for efficiency, growth, and competitive advantage in the UK and beyond.
